Friday, March 09, 2007

Ink Sample Program Temporarily Suspended

Ladies and Gentlemen of the Fountain Pen Community,

As many of you know, I recently took a holiday that required me to be out of the "shop" for a little over a week. When I got back home, I couldn't believe the volume of orders I had waiting for me. I was, and continue to be, overwhelmed by the support and encouragement I receive from the fountain pen community, especially those on this forum.

The success and growth of the Pear Tree Pen Company over the past year has been completely unexpected (although not unwelcome). One of the linchpins of that success has been the Pear Tree Pen Company Ink Sample Program. Due to the tremendous popularity of that program, however, I have begun to fall behind in fulfilling orders. This, I believe, is unfair to those who are in the "queue," and is a disappointment to me, because I cannot provide you, my customers, with the level of service you deserve, and which I demand of myself.

Some of you may not be aware that I am a one-person shop, and as much as I enjoy the Pear Tree Pen Company, it is not my primary occupation and does not come close to paying the bills. So, in order for me to regain a degree of sanity and to process the orders I've received on a timely basis, I find it necessary to temporarily suspend sales of ink samples. Sales of ink, pens and other items in the store will, of course, continue as before. All pending orders for samples will be filled - I have just stopped taking new orders as of today.

I expect this hiatus to last approximately one week, perhaps two. But rest assured, the Pear Tree Pen Company Ink Sample Program will be back.

Again, I sincerely apologize for the inconvenience this may cause, but thank you all for your support and understanding during this time.

With much appreciation,

James Partridge

1 comment:

Anonymous said...

Any idea when this will be back?